ZYDOT Ultra Clean Shampoo and Conditioner

Shipping Policies

• Orders received before 2 p.m. Eastern Standard Time Monday through Friday will be shipped on the same day. Orders received after 2 p.m. EST may not ship until the following day.
• Orders placed over the weekend after 2 p.m. EST on Saturday may not ship until Monday.
• Saturday and Sunday are not considered shipping days for the purposes of days in transit. For example, a Second Day shipment placed on Thursday may not arrive until Monday-> Thursday -> Friday-> Saturday -> Sunday -> Monday.
• Shipping companies charge a fee for rerouted packages. We reserve the right to charge a flat $10 fee for shipments that we must re-rout due to customer error.
• Post Office Box addresses can only receive mail from the United States Postal Service and not from UPS. The fastest delivery method available for PO Box is USPS Express Mail and will be charged at the Second Day Shipping rate. USPS Express Mail is not guaranteed for overnight delivery in all areas.
• USPS and UPS recognize several federal holidays and shipments processed or in transit during holidays may incur a delay.
• Deliveries to rural areas may incur additional days in transit. Please call to confirm delivery time when placing orders for rural locations.
• Delivery times cannot be guaranteed for shipments to Alaska and Hawaii
• All orders over $95 dollars will require a signature confirmation upon delivery. Any requests to waive the signature requirement will absolve the shipper of delivery liability and missing or stolen shipments that are confirmed as delivered by USPS or UPS will not be refunded or replaced.

Shipping and Handling flat rates

Return Policy

Our return policy is that all sales are final. Despite this, at our sole discretion we often allow our customers to make returns or exchanges as long as the situation is reasonable. In such instances shipping charges are non refundable. Returns and exchanges are limited to orders placed within the previous one month and require that the products not be open and all seals remain intact as sealed products can be resold and unsealed products cannot. All returns must be preauthorized by calling 866-600-0032. In the event that we ship an incorrect or physically defective product we will accept a return or exchange and can provide a prepaid shipping label for the return.

Satisfaction Guarantee

Nearly all of our products come with a manufacturers satisfaction guarantee. In the event that you are dissatisfied with the performance of your purchase, you must contact the manufacturer directly to redeem their rebate. Manufactures typically require a receipt, UPC proof of purchase, and proof of test results. We can provide you with the manufacturers phone number and another copy of your receipt if necessary, but we cannot provide you with an extra UPC proof of purchase. Make sure to keep your packaging until after you receive your test results.